The high quality of customer service at Burnham-On-Sea’s Tourist Information Centre has been praised in a new report out this week.
The centre on Burnham’s Esplanade has received excellent results in the annual ‘Mystery Shopper’ test operated by the regional tourist board.
The mystery shopper campaign consists of three components, emails, telephone calls and personal visits.
Burnham received a score of 100% for the staff’s handling of personal visit enquiries, and its handling of email was also praised, with the centre getting high marks ranging from 88% to 94%.
Cindy Tee, who works at the centre in Burnham, told Burnham-On-Sea.com: “This is the eighth year in a row that our centre has scored so highly in a nationally assessed mystery shopper.”
“I am not aware of any other centres with such a consistent record anywhere in the country, it is easy to take it for granted and forget what a tremendous achievement it is for the staff involved, so I want to say thank you to all of the staff who have contributed.”
The Tourist Information Centre is run by Sedgemoor District Council.
