A Burnham-On-Sea caravan park has been awarded a top customer service accoldade.
Retreat Caravan Park has received ‘Approved Holiday Home Ownership Scheme’ status from caravan industry trade body the National Caravan Council (NCC), one of only a select few companies recognised in 2015/16.
The scheme covers the sale of holiday homes and the licence agreement to occupy a pitch, meaning customers can buy in confidence from a network of quality park operators.
Winning parks have to show a commitment to treating customers in a fair and honest way while delivering exceptionally high standards of service.
After a comprehensive on-site assessment, The Retreat was found to meet all of the strict criteria governing the scheme and was awarded the status.
Park Manager Debbie March said: “We’re extremely proud to have been recognised as a company that treats its customers with respect and deals with them in an open, honest and friendly way.”
“We have a valued and loyal customer base and have built our business on word-of-mouth recommendations arising from positive experiences.”
Frank Finch, NCC Membership Services Director, added: “The scheme allows consumers to more easily identify NCC member parks that have committed to look after their interests.”
“The Retreat has successfully demonstrated that it operates to the high standards of customer service that the industry recognises as its benchmark. NCC Approved businesses strive to provide customers with greater protection than is required by law and consistently aim to improve their offering by seeking and acting upon customer feedback.”
The NCC Approved Holiday Home Ownership scheme is one of three Consumer Code initiatives developed by the NCC, the trade body for the UK holiday and park home, tourer and motorhome industries of which The Retreat Caravan Park are members.
At the heart of each scheme is a Consumer Code of Practice establishing the benchmark for how an NCC member business should undertake all relations with its customer base.
