The high quality of customer service at Burnham-On-Sea’s Tourist Information Centre has been praised in a new report out this week.
The centre has finished in the top three places in an annual ‘Mystery Shopper’ test operated by the regional tourist board.
The Mystery Shopper tests how the tourist information service is operated using five different assessment criteria; including enquiries via email, phone, letter, an after-hours service and a personal visit.
The customer services inspector awards marks for various elements, including the range of items on sale, the relevance and quality of displays, staff’s knowledge and general customer service skills. The visit can take place at any time over the season and staff are unaware of when, who or what the enquiries will be.
Cindy Tee, Visitor Services Manager for Sedgemoor District Council, told Burnham-On-Sea.com: “Our centre staff work hard to maintain a high standard of customer service and the results reflect their hard work and professionalism.”
“As a service operated by Sedgemoor District Council, we are pleased to be able to contribute to the council’s ongoing commitment to developing and improving the customer services it provides.”
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Burnham-On-Sea tourist information
