Staff at Burnham-On-Sea Tourist Information Centre were celebrating today (Thursday) after being praised in a nationwide customer service awards scheme.
Over 290 tourist centres across the UK took part in this year’s Visit England Mystery Shopper Programme in which the centres’ customer service is assessed.
Burnham Tourist Information Centre has come second in the South West region and seventh in the whole country.
Manager Annette Haggett, pictured, told Burnham-On-Sea.com: “All the staff are delighted and are committed to raising standards and offering excellent customer service.”
The news comes just a few weeks after Burnham-On-Sea.com reported that the centre’s future could be in doubt due to district council funding cuts.
David McCubbin, Somerset Tourist Partnership Coordinator, praised the staff, saying: “The Somerset Tourism Partnership are very pleased to congratulate Burnham-On-Sea TIC for its well deserved award in the mystery shopper campaign.”
“TICs are the main point of contact for visitors when they reach Somerset so this is fantastic recognition of the dedication and high quality service provided by the centre’s staff.”
Julia Stuckey, Cultural Manager of the South West Regional Development Agency, Councillor Mrs Anne Fraser MBE, Portfolio Holder for Strategy and Business Services and David McCubbin, Somerset Tourism Partnership Coordinator will be at the Tourist Information Centre on Tuesday morning (December 8th) to congratulate the team.
