Holiday Reservation Agent

Holiday Reservation Agent

Unity Beach Somerset is the South West’s award-winning holiday resort. We have a fantastic opportunity for an ambitious, target driven holiday reservations agent. You must have a passion to succeed, be self-motivated; proactively answer all inbound holiday enquires ensuring that a high level of conversion to booking is achieved.

Duties of a holiday reservations agent include: –
• Answering the telephone and providing quotes for holidays and assisting guests with their choices.
• Make outbound calls to existing and new leads to follow up on quotes and to encourage guests to upgrade to a higher level of accommodation
• Be able to work well as part of a team to ensure that all revenue, occupancy and yield targets are achieved.
• Associated Administration tasks – emails, filing etc
• Last of all but most importantly you must excel at customer service and assist our guests with their choices, after all, a holiday is a special occasion and we want our guests to not only choose our Resort but select the accommodation that best suits their needs, budgets and expectations.
• Work with the Reception team during busy times to ensure the guests are always a priority
• Work with the Accommodation team to communicate arrivals/departures etc
Skills needed:
• Computer literacy
• Pleasant phone manner
• Exceptional guest service
• Ability to work under pressure to deal with volume of calls
Hours
• Full time permanent role – average of 40 hours a week (shorter hours in Winter – longer hours in summer) Any 5 days from 7

About our Company
This is such an exciting time to join us as you’ll be involved in shaping our future across all aspects of this new business – your input is not only welcomed, but also critical to our success, so we’ll always listen! If like us, you’re passionate about people & hospitality, we’d love to hear from you!
We are located in Brean 10 mins from Burnham on Sea, J22., M5.

To apply please send your CV to jobs@brean.com