A Burnham-On-Sea dementia care firm has been rated as ‘good’ by the Care Quality Commission (CQC).
A report published this week praises Dementia Care TLC, which is based in Victoria Street above Burnham’s former Natwest Bank Chambers.
CQC has praised the firm for having a ‘good’ standard of safety, effectiveness, caring, and for being responsive and well-led.
Dementia Care TLC is a home care agency providing personal care and support to people living in their own homes.
At the time of the inspection during May, 35 people were receiving the ‘regulated activity personal care’. This was the first inspection since the provider registered the service in April 2017.
The CQC report states: “People were protected from abuse because the provider had systems in place to ensure checks of new staff, and their suitability to work with vulnerable adults were carried out. Staff had also received training in protecting vulnerable people from abuse.”
“People said they felt safe when being cared for. All incidents and accidents were recorded and reviewed by the provider. People were supported by small teams of carers and calls were well planned to ensure people received their allocated time for the calls and they were not rushed.”
“People were supported by staff who had a clear knowledge and understanding of their personal needs, likes and dislikes. People had a regular small team of staff who they knew, and had built relationships with.”
“People were supported by staff who were motivated in their role. People told us the staff were kind, caring and they were treated with dignity and respect.”
“People’s care needs were recorded in care plans and reviewed regularly. Some of the care plans required further information to enable an unfamiliar staff member to support them.”
The CQC report adds: “The service worked in partnership with other organisations to make sure people’s needs were met. Records showed the service responded to concerns and complaints and learnt from the issues raised.”
“There were systems in place to manage the service. The provider worked with a small team with areas of responsibility for planning, staffing and client services.”
“There were systems in place to monitor the care provided and people’s views and opinions were sought through regular contact with the provider and an annual survey.”
