vet surgery receives 'outstanding' award
Vets surgeries in Burnham-On-Sea and Bridgwater have both received
'Outstanding Client Service Awards' from the Royal College of Veterinary
makes them one of very few practices in the area to receive the
top level of this award.
RCVS practice standards scheme helps pet owners to identify the
areas in which veterinary practices excel.
allows pet owners to choose practices that best fit their needs.
Like the OFSTED rating for schools, practices can be awarded a Good
or Outstanding award.
Outstanding Client Service Award given to Blake Vets is awarded
to practices which demonstrate the very best levels of care for
Webster, one of the veterinary directors at Blake Vets, told Burnham-On-Sea.com:
"We are delighted to receive the award and very proud of our
team for striving to do their best for our clients and their pets.
We all go that extra mile to make our clients experience with
us as good and as stress free as possible. Being recognised for
this by the RCVS has made all the effort worthwhile."
Blake Vets practices were visited by an inspector who appraised
the practices in many areas including client communication, telephone
answering times, the information given to clients, staff training
on handling difficult situations, monitoring of feedback from clients,
and much more.
inspectors follow up report concluded: "There was a really
nice welcoming feel to the practice and a positive culture of trying
to do the best for the clients and their pets."
was particularly impressed by the commitment to client communication,
the handling of bereavement and the leaderships drive for
excellent client service.
part of the process, Blake Vets also had to undertake a client survey
over three months to find out what clients thought about the practice
and areas they could improve on.
had some lovely comments back from our clients and wish to thank
them all for their positive feedback and support," added Sue.